CUSTORMER ASSISTANT

July 7, 2025

Reference Number

25/07/CA07

Description

the role's objective

By answering consumer inquiries to the best of your ability, offering pertinent, accurate information, and making sure that customers are always happy, you help the business succeed.

primary duties

Help the business succeed by providing outstanding customer service.

Serve as a host or hostess to clients who come to the establishment.

Offer information about the company's products and services via a variety of media.

Address client concerns

Offer clients advice on the many procedures involved in the organization

Make certain that clients are happy.

Administer the cash desk and provide support for orders, exchanges, and refunds.

Manage the company's loyalty program

Handle returned products and interact with the appropriate departments.

Offer cash back on returned items.

Keep track of every transaction.

Keep customer complaints to a minimum

Make sure that customer service is quick and dependable.

Make sure that till rules and procedures are followed.

Make sure that every internal control process is followed.

A superior level of delivery across the store's many services, including the loyalty card, welcome center, and more.

Maintain an excellent relationship with our clients

To reduce consumer wait times, make sure the department operates efficiently.

Make certain that every process improves the caliber of customer service.

Requirements

Conditions

The ideal candidate should possess the following skills, experience, and traits:

exceptional communication abilities

Equivalent to Grade 12

outstanding interpersonal connections

Expert, compassionate, and kind

prior experience in retail merchandising

Attention to detail

Great interpersonal skills

a team player

Top-notch client care

Lives by example, works hard, and has self-assurance

Having prior retail experience will be beneficial.

Having prior Customer Service experience will be a benefit.

A desire to help others

A pleasant, supportive, self-assured, and interesting demeanor

A genuine love of interacting with others

outstanding customer service

Inquisitive and proactive

English proficiency

The capacity to multitask

Level of Employment

Junior

Kind of Job

Perpetual

Wage

Relevant to the Market

Job in EE

No

The place

Boksburg:APLLY