Client Liaison Officer

Job Information

Division

Fidelity Cash Solutions

Unit of Business

Westrand

At least experience

Associate

main industry of the company

Security and Investigations

Work's practical area

Activities

Job summary

officer in charge of client relations

Westrand, FCS

Reporting to the Branch Manager

Goal:

Reporting to the Regional Manager of the cash processing area, the aforementioned position is available at FCS Westrand.

The primary goal of this role is to oversee the daily operations of the branches and make sure that all deposits are verified in a balanced position and handled in accordance with the terms of the contract between the parties.

Special Responsibilities for the Position:

Make sure that all client inquiries are handled promptly and professionally.

Make sure Incident reports are properly completed and treated in accordance with need, which may include informing clients where necessary.

Make sure that customer satisfaction is the top priority in our line of work.

Make sure all daily reports and statistics are filed correctly.

Make certain that all pertinent video footage of incidents is downloaded and stored.

After watching video recordings of tellers' operations, offer them constructive or negative criticism.

When feedback is unfavorable, advise tellers on what steps to take to improve.

Inform management of any defects in teller processing.

Investigate all discrepancies found during the processing of client deposits and requests.

Give clients feedback when it's needed.

Maintain detailed records of all fake notes and send returns to head office as necessary.

When asked, provide the head office with documentation and feedback pertaining to insurance claims and investigations.

Maintain an accurate record of every investigation.

Help out with miscellaneous duties.

Areas of Key Performance (KPAs)

Investigate every variance.

Inform Management of any anomalies.

Verify the accuracy of all information in incident reports.

Provide clients with continuous feedback about questions.

Any discrepancies above R 200.00 should be reported to the Branch Manager, or if there is no manager, to the Regional Manager.

Report any malfunctioning cameras and VSIs to the Branch Manager if no manager reports any faulty equipment to the Suppliers.

Managing incident reports, initial inquiries, and all other queries.

Verify that all required investigation documents are thorough and well-organized.

Make sure that all incident reports and investigation documents are submitted correctly every day.

If any cameras are discovered to be inoperable, make sure they are all fully functional and that they are reported.

Any other reasonable tasks or instructions given by management.

Essential Requirements

Certificate at the grade 12 or NQF level 4.

PSIRA certification with Grade C registration.

MS Office computer literacy (Word, Excel, and Outlook)

Talents

Effective communication, negotiation, bilingualism, and interpersonal skills.

A pleasant telephone etiquette.

Project a positive picture.

Outstanding administrative abilities.

Excellent reporting and writing abilities.

Great at managing your time.

Traits of honesty, reliability, and trust

Understanding

Possess a thorough understanding of the laws in question.

At least three years of experience in the particular field.

Master the use of MS Office programs.

Aptitudes

Has to be a team player.

Must have good health and be trustworthy.

Due to the nature of the job, one must be prepared to put in lengthy hours and overtime.

Although we prioritize current employees at all times and base our decisions solely on merit, we retain the right to decline any advertised position. Historically Disadvantaged Candidates and Black Female Candidates are supported and encouraged in the FSG team, and Black Female candidates will be given priority in accordance with our transformation policy, contingent upon the aforementioned criteria.

In the markets in which we operate, Fidelity Services Group (Pty) Ltd. promotes fair practice and business ethics on continuous development of our human capital as the key resource to our success.

If you haven't heard back from us about this job within 10 business days of the application deadline, please consider your application as rejected:APPLY