Job description
Job Objectives:
Performs all operational functions at the store in an efficient, timely and effective manner. To maintain high accuracy when scanning items and collecting payments for purchased items, including Club Card rewards. To ensure safe handling of money at all times. Clickbox#039; club card and enroll new club card members to meet club card participation goals. Communicate discounts to customers so they can positively impact sales and ensure customers feel good and pay less. To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.
Knowledge:
Basic maths calculations
Retail/FMCG background and understanding of merchandising and promotions principles
Understanding of stock management procedures
Knowledge of customer service excellence
Skills:
Planning and organising skills
Problem-solving skills
Strong customer orientation
Good communication skills
Computer literacy
Numeracy skills
Competencies:
Essential:
Relating and networking
Following instructions and procedures
Delivering Results and Meeting Customer Expectations
Desirable:
Working with people
Persuading and Influencing
Planning and Organising
Coping with Pressures and Setbacks
Minimum requirements
Experience:
Desirable: experience in a customer facing role within a retail/FMCG store operations environment
Education:
Essential: Grade 12
Desirable: Maths 50% and English 50% at Grade 12 level
APPLICATION
0 comments:
Post a Comment