Branch Consultant

Kimberly, a Financial Counselor and Branch Consultant

6 June 2025

Bloemfontein, Free State, ZA

Sanlam Group is the business.

Who are we?

One of the leading financial services firms in the South African entry-level and developing middle market is Sanlam Developing Markets [SDM] (a fully owned subsidiary of Sanlam Life Limited). Its goal is to comprehend the individual needs of its customers and provide a broad selection of straightforward, low-cost financial products that address needs like funeral insurance, school savings, life insurance, and personal accident plans. According to the Sanlam Group Governance Policy, the SA Retail Mass cluster, which is a member of the Sanlam Life and Savings cluster inside the Sanlam Group, is in charge of managing SDM. Retail items and group plans are the main emphasis of the cluster.

What are you going to do?

To increase market share and promote the products of Sanlam Retail Mass (SRM) through:

Delivering excellent customer service and sound financial guidance in a branch environment.

Establishing chances for customer optimization and cross-selling value-added items.

What will ensure your success in this position?

Delivery of sales:

Develop and sustain a comprehensive understanding of the product line for SRM.

Understand the customer's wants, financial objectives, and resources, and offer the appropriate product (or range of products) that will best and most cost-effectively meet those needs.

Keep clients informed of new products or modifications to current ones through ongoing updates. Consider, analyze, and integrate the consequences of product modifications on the client's portfolio.

Check that customer information complies with product and regulatory standards. Use the appropriate channels to submit new business.

Perform due diligence on clients to find and flag potential hazards.

Capitalize on walk-in/non-appointment customers while managing your own capacity to make sure that daily appointments are given priority.

Client Retention and Customer Service in the Branch:

In charge of maintaining and administering all customer profiles to make sure clients stay on the books.

Send payment reminders, do follow-ups, and maintain contact to answer any questions or offer assistance.

Implement measures to manage and report on NTUs (clients Not Taken Up), and take corrective measures as necessary.

Maintain the persistence of customer payments in a way that benefits both the client and the branch.

Gain a thorough understanding of client risk profiles in order to foresee where assistance will be needed.

Discuss different payment options with clients and make sure the transaction is processed and recorded on the appropriate systems.

Accountable for providing in-branch service in accordance with client experience norms:

Use product knowledge to help customers make informed decisions about policy cancellations and offer alternative choices.

Use the existing escalation framework to resolve diverse sorts of client inquiries in the branch whenever possible, or raise them to the appropriate parties. Monitor the situation and keep the customer informed.

Continuous Development, Compliance, and Quality:

Keep abreast of and strictly abide by regulatory and quality requirements.

Stay current with your registration, product expertise, and CPD point maintenance.

Recognize risks and report any possible fraudulent behavior.

Keep and maintain pertinent records of counsel.

In accordance with rules and standard operating procedures, log all actions and send data to the appropriate parties to support reporting and decision-making.

Monthly reporting and planning:

through the use of the appropriate technological platforms, responsible for daily reporting on events.

Gather data on activities to meet weekly and monthly reporting deadlines.

Carry out any ad hoc requests made by the Retail Branch Manager

Skills and Experience:

a year's worth of experience in a sales or marketing role

Prior experience in various insurance areas is beneficial.

The matric (Grade 12)

advantageous RE5

Wealth Management that complies with DOFA standards.

Business training courses, which must be finished within 12 months after being hired

Knowledge and Abilities

Support for brokers

Management and processing of current and potential business

Building a Business

Collaboration Construction

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