Business Unit: Discovery Central Services Function: Administration and Office Support
Date: 11 Sep 2023 Discovery Life – Operations Insurance Agent
About DiscoveryDiscovery’s center purpose search out form society healthier and to improve and defend their lives. We research and purchase singular things the one understand and support our center purpose, and whose own principles join accompanying those of Discovery. Our fast-moving and active environment allows smart, self-compelled nation expected their best. As worldwide idea directors, Discovery is passionate about institute so that not only gain economic fame, but to erupt helpful and meaningful change inside our organization.
About Discovery LifeDiscovery Life is an always increasing fast-moving and vital surroundings that provides creative risk security to individual customers. This atmosphere develops on client engagement and consumer occurrence in addition to together advantageous connections accompanying our brokers and other shareholders.
It is main for our agents to determine excellent duty to our within and external customers, with guaranteeing long and tenable connections.
Key Purpose The profitable candidate will be responsible for handling movements functions inside the customer improve field (claims, call centre and technical credit control). Areas of blame grant permission involve but not restricted to Answering ingoing / leaving calls timeously providing delight to Discovery Life policy owners. Responding to ingoing / leaving agreement, correctly, utterly and timeously. Managing all queries through to determination Co-ordination of own presidency Maintaining correct analyses and enumerations of all queries Providing merchandise facts to all Discovery Life customers in line with flags and obligations Ownership and responsibility of all telephonic and composed queries Processing connected to the internet aid quotes Processing service changes/claims admin over advertising periods Ensuring determination to first period queries Adhere to standard operating processes and appropriate tactics to guarantee agreement Responsible for claim payment handleImplement experiment plan / process as necessary to guarantee augmentations to support implausible story is done correctly. Sourcing dossier, fact-finding advertising issuesDealing with announcement disappointments Responsible for refunds, credits and debits of ex-gratia or adhoc process on tactics to make sure fees are explained. Monthly Reporting on work and stats Personal Attributes and Skills Strongly department dealing with customers-met Strong spoken and composed communication abilities accompanying an capability to influence and control conflict efficiently Analytical and considerate to detail Resourceful question solver Interpersonally agile accompanying superior connection construction abilities Systematic and organised accompanying an talent to plan and prioritise effectively Resilient accompanying an strength to work under time pressure and acclimate to change Flexible in reaction to active hours in accordance with business needs Results and limit-compelledQuick beginner Education and Experience Matric – Essential Diploma/Degree in Administrator or accompanying after second abilityData analytics ability – favorable Intermediate Proficiency accompanying MS Office series (minimum Excel, PowerPoint, Outlook, Word)Not as well 1-old age Administration occurrence from vac work or part time work – Advantageous A minimum of 6 months Call Centre occurrence inside a economic organization in an ingoing surroundings – Advantageous Accounting information – to operate alone and under time pressure, to act diversified simultaneous tasks and maturities, and to handle changing preference, while upholding individual influence
APPLICATION
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