OPERATION DUTY SUPERVISOR

Operations Duty Head

Flysafair

July 28, 2025, JHB

Job Reference Number: Supervisor of Duty Station (OR Tambo)

Operations Support Department

Business division:

Sector: Aviation

Position Kind: Permanent

One Job Available

Wage: In Line With Market

At our Durban Base, the Operations Duty Supervisor role for FlySafair, which is run by Safair Operations, is currently available. The chosen candidate will be under the direction of the Manager: Base Airports.

Job Profile

In charge of making sure that every employee complies with the necessary standards of service and productivity.

Make sure service providers adhere to established protocols;

Keep an eye on the service provider's SLA.

keep an eye on and oversee the regular course of business;

Consistently raise quality standards;

Make sure that all departments, including service providers and internal personnel, have adequate staffing levels;

In charge of everyday operational planning;

Make sure that every employee is present and wearing their whole uniform.

Monitor the company's communication channels and make sure that all requests are handled;

Make sure that check-in desks are open, on time, and kept up as necessary (airport-specific requirements);

Plan, oversee, and assess the delay process in a manner that is effective, efficient, and professional;

Complete the daily shift report and any necessary delay reports;

Participate in and lead shift briefings with ticket sales and service providers;

Keep an eye on operations to make sure all flights depart on schedule and movements messages are delivered on time;

Monitor OTP, schedule adjustments, and other events that may have an impact on operations, and contact the appropriate parties;

Make sure the ground handler has enough radios, cell phones, and other tools;

Inform the appropriate departments of any equipment shortages;

Make sure there are enough supplies on hand, such as stickers and materials for manual handling.

Inquire about any incidents or irregularities, and notify the responsible station;

Make sure that disobedience is subject to disciplinary measures.

Respond to complaints immediately, conduct investigations, and offer feedback in a timely way;

Make sure a thorough handover is prepared for the next shift;

keep the office clean and organized;

Make sure that the gear and gadgets are kept up, kept safe, and treated with respect;

assign responsibilities as necessary;

Conduct spot checks on all stakeholders, both inside and outside the company;

Participate in discussions with both internal and outside stakeholders;

Keep in contact with clients and maintain a visible, approachable presence for both staff and passengers at all times.

Job Needs

Grade 12 or its equivalent;

Having a degree or diploma in travel is an advantage.

At least 2–4 years of experience working in an airline/aviation environment (passenger services, ramp services, and/or baggage handling);

No credit history or criminal background;

Must be willing to work weekends and shifts;

understanding of terminals and the airside;

Must be well-versed in airport operations;

proficient in computers;

outstanding interpersonal skills;

the ability to resolve disputes;

handling sensitive data;

leadership abilities;

The capacity to perform effectively under duress;

Be willing and have good time management;

A customer-focused, service-oriented approach;

strong computer literacy;

Outstanding phone manners.

Personal Qualities:

Expert.

Integrity;

focus on customer service;

a team player

great degree of patience and assertiveness;

Dependable and trustworthy.

Application instructions:

Applications submitted via email are not accepted;

Members of underrepresented designated groups will be given priority.

If you do not receive any feedback within two weeks of the closing date, please assume that your application was unsuccessful.

FlySafair maintains the following rights:

To avoid moving forward with this opening;

To name the chosen candidates in accordance with its operational needs.

4 August 2025 is the closing date.:APPLY