Technical Support Engineer

 

About the job

Our belief:

At SOLPLANET, we are driven by a simple idea:

solar for everybody

We strive to create the best possible experience for distributors, installers and end users

That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions

AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China

With 9 GW of annual production volumes (2022), AISWEI is one of the largest manufacturers of solar string inverters world-wide

AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider

Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide - every day

How you´ll help us:

As a Technical Support Engineer, you will

Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers

Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet´s distributor, installer and/or EPC network.

Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty

Deliver online or onsite training to customers such as distributors and installers.

Establish and maintain knowledge of current and upcoming local regulatory requirements related to Solplanet products

Leverage your technical know-how and insight into the competitive landscape to proactively provide feedback/suggestions to Product Management to enhance Solplanet's product roadmap.

Work closely with Solplanet's service teams and service partners in EMEA to assist our customers in the after-sales phase.

 Requirements

 Your background and skills:

Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines. Proficient in local language and business  English.

In-depth knowledge of  technical requirements for photovoltaics, energy storage systems and electric vehicle chargers in the distribution and/or utility segment, including product specifications, grid code requirements , landscape competitiveness, bidding requirements,  etc.

Ability to work independently and focused in a dynamic and fast-paced environment.

Quick learner and desire to deepen knowledge in the field of renewable energy.

Previous professional experience in a photovoltaic-related industry is not essential but would be an advantage.  Your Attributes:

Driving performance 

Excellent interpersonal and communication skills

Positive attitude and practical mindset

Proactive, dynamic, solution and customer oriented 

APPLICATION

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